Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If you should wish to return an item within the 30 days please get in touch using the contact page. You will need to let me know your name, order number and reason for wanting to return the item. You will be responsible for paying for your own shipping costs for returning your item.
Personalised products can not be returned unless faulty. Refunds/exchanges will not be given on personalised items that include spelling/grammer mistakes by the customer.
If you are shipping items that come to £50 or over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, I will arrange a refund for you (excluding delivery fees).
To be eligible for a return, your item must be unused and in the same condition that you received it.
For hygiene reasons I am unable to accept returns on earrings.
Please retain your payment confirmation email as this acts as your receipt.
